Booking Terms
BOOKING TERMS
1. Timetabled classes may be booked up to 15 minutes in advance of the class start time. A minimum number of 6 is required for a class to run.
2. Julie Rhoades will provide the agreed service(s) on the specified date(s) and time(s) requested on the online booking.
3. All customers MUST complete a compulsory Pre-Activity Assessment Questionnaire form (ParQ) prior to attending their first class. This is accessible from the booking page and is also sent via your booking confirmation email. Should this not be completed, you will be unable to participate in the class and a session credit will not be given.
4. Customers need to be in the venue ready to start no later than 5 minutes prior to the scheduled start. For your own safety and well-being, full completion in all warmup activities is mandatory and therefore to avoid an increased risk of injury late arrivals are not permitted entry and treated as late cancellations.
5. All classes and courses are for ages 18+ only. Spectators are not permitted.
6. It is the responsibility of the customer to inform the teacher of any injuries or health issues before each class.
7. Julie Rhoades will not be responsible for lost, stolen or damaged personal property during the period of the booking or while at the venue.
8. Do not attend classes or events if you have been unwell in the last 48 hours.
9. By booking a class you agree that you have read & agree to the terms of the Health Waiver.
10. Mobile phones should be put away and on silent - this time is for everyone to have free of distractions :-)
11. By booking a class you agree that you have read and agree to the terms of the Health Waiver.
Cancellations & Refunds
CANCELLATIONS
1. Class bookings can be managed on your MY BOOKINGS page. It is the responsibility of the customer to cancel or reschedule classes if needed.
2. Classes may only be rescheduled or cancelled for a credit up to 4 hours prior to the stated class time. Credits are not given after this period.
3. Class bookings may only be rescheduled for a class of the same type (ie TONE for TONE).
4. If a class or booked session is cancelled by Julie Rhoades Dance & Fitness, you will be notified via an email to your accounts email address and a credit applied to your originating plan that may be used to book an alternative class.
7. Cancellations are also posted on my WhatsApp channel.
REFUNDS
1. Classes booked via a PAYG pass will automatically receive a credit on the originating plan at point of class cancellation. Card refunds are not issued. Classes booked on an UNLIMITED monthly plan will not receive a refund.